How to Get Tickets
There is a Ten Club Members-Only Presale powered by Ticketmaster Request and a Registration Sale sign-up which opens for all fans. Below you'll find an overview of the key dates. You'll also find lots of useful information in our dedicated Pearl Jam blog.
Key Dates to Know
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Tuesday, February 13
- Ten Club Members-Only Presale opens for ticket requests.
- Registration Sale sign-up opens for all fans.
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Friday, February 16 at 4 pm CET
- Ten Club Members-Only Presale request window closes.
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Sunday, February 18 at 11:59 pm CET
- Registration Sale sign-up period closes.
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February 17-18
- Ten Club Members-Only Presale ticket confirmations will be sent out on a show-by-show basis. Note: Tickets will not show in your Ticketmaster account until all seating assignments are finalized.
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Thursday, February 22
- Registered fans will receive confirmation if they’ve received access to the Registration Sale.
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Friday, February 23 at 10 am CET
- Registration Sale begins. Note: Only fans who received a unique access code will be able to join the queue for this sale.
Pearl Jam Ten Club Members-Only Presale
powered by Ticketmaster Request
Key dates for the Pearl Jam Ten Club Members-Only Presale powered by Ticketmaster Request:
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Tuesday, February 13
- Ten Club Members-Only Presale opens for ticket requests.
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Friday, February 16 at 4 pm CET
- Ten Club Members-Only Presale request window closes.
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Friday, February 23 at 10 am CET
- Ten Club Members-Only Presale ticket confirmations will be sent out on a show-by-show basis. Note: Tickets will not show in your Ticketmaster account until all seating assignments are finalized.
What is Ticketmaster Request?
Pearl Jam is using Ticketmaster Request to power this fan club presale. Ticketmaster Request is a simple way to request tickets to popular shows, so you don’t have to compete in a first-come, first-served sale. You can take your time to review the available options and request the right tickets for you. All you need to do is tell us which show(s) you’re interested in, the type of ticket you want and your payment details. If tickets that match your request are available, your card will be charged. Note: Each show you are confirmed for will be charged separately by Ticketmaster; the charge will appear as Ticketmaster*Pearl Jam.
If you’ve bought tickets via the Ten Club for previous tours in Europe, UK, Australia, New Zealand then we have some updates:
- You can now purchase a single Ten Club ticket. Pairs not required.
- Tickets will be mobile only.
- Tickets you can no longer use, can be resold for face value using Ticketmaster Resale.
How does the Ten Club ticket request work?
Completing your request is easy! First, tell us what shows and tickets you’re interested in. Then, provide a credit card to complete your ticket request. If your request is fulfilled, your card will be charged and we’ll email you a confirmation during the week of February 19. Note: Tickets will not show in your Ticketmaster account until all seating assignments are finalized.
How do I unlock access to the Ten Club ticket request?
Eligible Ten Club members will receive an email from Ten Club with the info. You can also find the presale info on the Ten Club Member News page. The Ten Club ticket request is for eligible Ten Club members only with active membership accounts as of Monday, February 12, 2024.
Is there a cutoff date to become a Ten Club member for the ticket request presale?
Yes. All fans must be a Ten Club paid member, current as of Monday, February 12, 2024. However, all fans can register for the chance to access the registration sale on February 23 — you can get started here.
Can I request tickets for more than one city?
Yes. By submitting a ticket request for any show, you are committing to purchase the ticket(s) should your request be fulfilled. For example, if you enter for five shows, it is possible your request can be fulfilled for all five shows in which case your credit card will immediately be charged for tickets to all five shows. However, you can only purchase up to two Ten Club tickets for each individual show.
Can I get tickets to both shows in a city that has multiple performance dates?
Yes. For cities where there are two performance dates, you can request and may be confirmed for both shows, except in New York, where you can only be confirmed for one show.
Why can I no longer prioritize my shows?
Based on fan feedback, the prioritization tool caused confusion. Only request tickets for shows you can definitely attend.
My partner and I are both Ten Club Members. We both want to request a pair of tickets each. Can we both submit our requests using the same Ticketmaster account?
No, each member must request tickets using their own Ticketmaster account.
How will tickets be determined for Ten Club members?
To level the playing field, ticket requests are fulfilled in a randomized selection process. If selected for seated tickets, tickets will be assigned based on Ten Club seniority.
Where are the tickets located?
Ten Club tickets are located in a variety of ticket types and locations. We anticipate greater demand for tickets than tickets are available. To better your chances of getting Ten Club tickets, select as many ticket options as you are willing to purchase.
What is the GA Pit or Reserved - Standing or Seating option?
Select this option if you are willing to stand in GA or sit through the show as you may be selected for either. If selected for GA standing tickets, you will receive early entry at a predetermined GA only door, at venues where early entry is permitted. If selected for Reserved Seating, your tickets will be assigned based on seniority in Ten Club.
What is the Reserved - Seating option?
In most venues, Ten Club reserved seated tickets will be available in two price levels. Reserved seated tickets are assigned to members based on seniority in the Ten Club within the purchased price level and will start closest to the stage extending back and include seats down on the arena floor. Ten Club ticketed areas will be highlighted on the seating chart during the ticket request process. Due to high demand at many of these shows, Ten Club seats can be located in some of the upper sections. Members with reserved tickets will enter the venue at the regular door time.
Can I sell tickets I can’t use?
Fans that cannot use their tickets are welcome to sell them via Ticketmaster Resale at the price originally paid. However, you must have a valid bank account or debit card within the country of the event(s) to sell your ticket.
Who do I contact if I have questions about my Ten Club ticket request?
We’re here to help. Contact Ten Club’s Ticketmaster Presale Support here. When emailing, be sure to include your receipt number and the name listed on your request summary.
I need to adjust my Ten Club ticket request, what should I do?
To adjust any part of your request, a new request must be submitted. To do so, click here to go back to the site, sign in and submit a new request. We’ll only keep the details of your last submission. The deadline to submit a new or updated request is Friday, February 16 at 4 pm CET.
Can I cancel my Ten Club ticket request?
Yes, requests can be canceled via the ‘My Requests’ page, located in the menu in the top right corner of the request page. If you place a new request, your previous request will be canceled automatically. Requests may be canceled until Friday, February 16 at 4 pm CET.
What is the maximum number of tickets I can request per show?
Ten Club members may request up to two (2) tickets per show for this tour. When shopping for tickets during the Registration Sale, you may purchase up to four (4) additional tickets per show.
When will you charge my card?
Charges will begin on February 17 and end on February 18 — you will only be charged if your request is fulfilled. To avoid declined transactions, please make sure your card has available funds to cover your maximum total.
Your request may be fulfilled for ALL the shows you selected, at which point you will be charged for them all. Each show you are confirmed for will be charged separately by Ticketmaster; the charge will appear as Ticketmaster*Pearl Jam.
I submitted duplicate requests by accident. What should I do?
We’ll only keep the details of your last submission. If you’d like to adjust any part of your ticket request, a new request must be submitted. To do so, click here to go back to the site, sign in, and submit a new request. The deadline to submit new or updated requests is Friday, February 16 at 4 pm CET.
Can I confirm my seats before my credit card is charged? What if I don’t like the tickets I get?
Once your request has been fulfilled, we will immediately process your credit card and assign seats. Reserved Seating is based on Ten Club seniority in the fan club. Please do not request tickets for any cities, shows, or seat preferences that you do not actually wish to purchase. Please note: All sales are final.
I’m having trouble getting past the Ticketmaster sign in on the Ten Club ticket request site.
If you are successfully entering your email address and password but not allowed to continue, please make sure that your browser settings allow 3rd party cookies. Please be sure to use the link sent to you via email or on the Ten Club Member News page.
If my request is confirmed, how will I get my tickets?
Ticket confirmations will be sent out on a show-by-show basis over the course of three days, beginning February 17 and ending on February 18. Please follow the Ten Club presale timeline for updates. If your request is fulfilled, we will notify you by email and immediately charge the credit card you provided. Additionally, we will email you instructions on how to view your tickets during the week of February 19. Note: tickets will not show in your Ticketmaster account until all seating assignments are finalised.
My credit card got charged but I haven’t received an email confirming my order yet, what should I do?
Please search your email for Ticketmaster Request or tenclubsupport@ticketmaster.com. Also, your credit card company may be slightly ahead. We will notify you by email of your ticket request status and next steps. If you don’t receive your confirmation details within 24 hours, please email Ten Club’s Ticketmaster Support. Please be sure to include your receipt number and the name listed on the request summary. Note: tickets will not show in your Ticketmaster account until all seating assignments are finalised.
Is the Ten Club ticket request for Ten Club members only?
Yes. For Pearl Jam’s Dark Matter World Tour 2024 shows, only eligible Ten Club members may request presale tickets. For more info, click here. If you are not an eligible Ten Club member, you can register for the sale on February 23 — click here to get started.
If I used the Ten Club ticket request can I also request additional tickets through the sale on February 23?
Yes. Everyone is encouraged to register for the sale on February 23 for an additional opportunity to get tickets. This sale will take place after all confirmed Ten Club requests have been processed. Registration does not guarantee access to the sale. Registration is now open and will close on Sunday, February 18 at 11:59 pm CET.
What happens if my Ten Club ticket request is not confirmed?
If you’d like to have another opportunity to shop for tickets, register for the sale on February 23. Some fans who register will be randomly selected to get access to the sale and receive a unique access code. Click here to register for the sale.
Are international fans able to request tickets to shows in North America?
Yes, eligible international fans who create a Ticketmaster.com account can submit a Ten Club ticket request. However, we may limit the availability of the Site or any service or product described on the Site to any person or geographic area at any time. Please visit the Terms and Conditions for more information about access outside of the U.S.
I have access requirements; how do I register for tickets via Ticketmaster Request?
Wheelchair users and handicapped persons who require a companion please call +49 (0)30 - 40 818 824 (local rate). Our competent colleagues from the call centre will help you every day from 10 am - 6 pm (CET) (and until 9 pm (CET).
Registration Sale on February 23
Pearl Jam is asking fans to register for their Dark Matter World Tour 2024 sale to help block bots and scalpers, and get more tickets to real people who want to attend the show.
Registration does not guarantee access to the sale. Some fans who register will be randomly selected to get access to the sale and others will be placed on a waitlist. Access does not guarantee tickets.
Registration is open now until Sunday, February 18 at 11:59 pm CET.
Key dates for the Registration Sale on February 23:
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Tuesday, February 13
- Registration Sale sign-up opens for all fans.
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Sunday, February 18 at 11:59 pm CET
- Registration Sale sign-up period closes.
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Thursday, February 22
- Registered fans will receive confirmation if they’ve received access to the Registration Sale or if they have been placed on the waitlist.
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Friday, February 23 at 10 am CET
- Registration Sale begins. Note: Only fans who received a unique access code will be able to join the queue for this sale.
Common Questions
How do I register?
- To register, please visit: HERE
- It’s simple: just enter your contact details and choose your preferred show(s).
PLEASE NOTE: You must register with the email address connected to your Ticketmaster account. If you do not have a Ticketmaster account you should create one before registration closes and use the same email you have used in this registration.
Why do I need to register?
Pearl Jam is asking fans to register in advance to help block bots and scalpers, and get more tickets to real people who want to attend the show. While it doesn’t guarantee that all fans who register will get tickets, it can significantly reduce the number of professional resellers who buy tickets to sell for profit.
Can I register for the shows in other countries?
Yes. For additional details on registering for international tour dates, visit Pearl Jam’s Official Website or here.
How many tickets can I buy with my code?
You can purchase up to four (4) tickets per show.
Can I register more than once to increase my invitation status?
No. You can only register for the sale once in each country.
If I edit my registration more than once, will I be disqualified?
No. We only keep the last registration that you submitted.
I received a registration confirmation email, does that mean I will get tickets?
No, the registration confirmation email is simply to inform you that we have received your information.
A second email will be sent on the evening of Thursday, February 22 letting you know if you will receive a unique access code to join the sale.
Does registering mean I get a sale access code?
No. Registration does not guarantee access to the sale.
If I receive access to the sale, am I guaranteed tickets?
No. Access means you have an opportunity to join the sale where tickets are available on a first-come, first-served basis.
What is the ticket limit?
The ticket limit for the sale is four (4) tickets per show.
Can I transfer my code to someone else?
No, codes are unique to the account they’re issued to and won’t work if shared.
Can I transfer or sell tickets I can’t use?
Fans that cannot use their tickets are welcome to sell them via Ticketmaster Resale at the price originally paid. However, you must have a valid bank account or debit card within the country of the event(s) to sell your ticket.
I’m a real fan – not a bot or reseller. Why didn’t I get access?
Selection is random and not a measure of how big a fan anybody is. There are typically more fans registered than there are tickets available so a limited number of fans get access to the sale, and others must be placed on the waitlist. The number of fans who receive access depends on the number of tickets currently available — this is done to help create a less crowded ticket shopping experience for fans.
How do I purchase wheelchair or accessible tickets for this event?
Wheelchair users and handicapped persons who require a companion please call +49 (0)30 - 40 818 824 (local rate). Our competent colleagues from the call centre will help you every day from 10 am - 6 pm (CET).