Ticketmaster Help

If you don’t see the information you're looking for on our help page, visit the Bad Bunny Event Details site for up-to-date details on start times, ticket limits, and presales.

We reserve the right to cancel your orders and tickets, and to prevent you, without notice, from making future purchases on our site if you try to exceed the posted ticket limits.

Presale

Some of the presales available include the following:

• Ticketmaster Presale for Merkur Spiel-Arena with a ticket limit of 8 tickets. This presale starts on Thursday, 8 May 2025 at 12:00 p.m. CEST. You must have a Ticketmaster account to complete your transaction.

Accessible Tickets

Accessible wheelchair tickets can be purchased by contacting our Hotline at +49 (0)30 - 40 818 824. This line is dedicated to assisting fans who require accessible seating.

Venues are solely responsible for establishing their own accessible ticket policies. Availability, type, and location of accessible tickets will vary by venue. Venues decide where their accessible tickets will be sold and may choose to sell these tickets themselves.

Accessing Your Mobile Tickets

You can access your ticket details from the Ticketmaster App. The event promoter will make the scannable ticket available closer to the day of your event. You’ll see your order but will not have access to the ticket barcode until that time.

Before leaving for your event, we recommend viewing your ticket in the app to avoid internet connectivity issues at the venue.

Transferring or Selling Your Tickets

Transfer and resale are both available for event tickets 72 hours after general onsale. For step-by-step instructions, visit How do I transfer my tickets? or How do I sell my tickets?

All merchandise, VIP package elements, fan club memberships, and ticket insurance originally purchased or included with the ticket are not transferable. Ticket insurance will not apply to transferred tickets.

Post Malone will perform two shows in Germany in 2025. You can view a list of venues, locations, and dates below. This information may change, so check the event page for the most up-to-date details.

The general sale begins on Friday, 21 February, at 12:00 PM local time. The ticket limit is six per person during presale and eight per person during general sale. The Event Organizer will release ticket pricing when sales begin.

We reserve the right to cancel orders and tickets and to prevent future purchases on our site without notice if you attempt to exceed the ticket limits.

Presale

• Telekom Pre-sale: Wednesday, 19 February – 12:00 PM local time (48-hour presale)
• Post Malone - Artist Pre-sale: Thursday, 20 February – 10:00 AM local time
• Jelly Roll - Artist Pre-sale: Thursday, 20 February – 10:00 AM local time
• Ticketmaster Pre-sale: Thursday, 20 February – 12:00 PM local time

Accessible Tickets

Accessible wheelchair tickets can be purchased by contacting our Accessibility Line at +49 (0)30 - 40 818 824. This line is dedicated to assisting fans who require accessible seating.

Venues are solely responsible for setting their own accessible seating ticket policies. The availability and type of accessible seating tickets vary by venue. Some venues sell all or a portion of their accessible seating tickets only through their box office and not through Ticketmaster.

VIP Packages

Post Malone offers a VIP experience.

DELUXE BIG ASS LOUNGE VIP PACKAGE

• One standing A ticket
• Get to and from the venue with a €50 Uber voucher
• Access to the pre-show BIG ASS VIP Lounge including: ** - Bar snacks and two (2) drink tickets for themed cocktails***
• Photobooth opportunity, backyard tailgate games and more!
• DJ playing curated list of Post Malone’s favourite hits
  
• Deluxe Post Malone VIP gift item
• Exclusive Post Malone VIP gift item
• VIP Lounge laminate
• Pre-show tour merchandise shopping opportunity (where available)
• Designated check-in
• On-site VIP host and concierge

Accessing Your Mobile Tickets

You can view your ticket details on our website or in the app. The Event Organizer will make scannable tickets available closer to the event date.

This event uses mobile entry, so your phone is your ticket. Download the Ticketmaster app to access and manage your order. Before leaving for your event, we recommend adding your ticket to a digital wallet or viewing it in the app to avoid internet connectivity issues at the venue.

Transferring or Selling Your Tickets

Transfer and resale will be available 72 hours after the general sale begins. Visit our Help Center Ticket Transfer and How do I sell my tickets? for step-by-step instructions.

All merchandise, VIP package elements, fan club memberships, and ticket insurance originally purchased with the ticket are non-transferable. Ticket insurance does not apply to transferred tickets.

Kendrick Lamar and SZA will perform at two shows in Germany in 2025. You can view a list of the venues, locations and dates below. This chart’s information may change, so check the full list of events for the most up-to-date information.

We reserve the right to cancel your orders and tickets, and to prevent you, without notice, from making future purchases on our site if you try to exceed the posted ticket limits.

Presale

• Telekom Presale: Wednesday 12th February - 9.00 AM local time
• Ticketmaster Presale: Thursday 13th February – 9.00 AM local time

Accessible Tickets

Accessible wheelchair tickets can be purchased by contacting our Accessibility Line at +49 (0)30 - 40 818 824. This line is dedicated to assisting fans who require accessible seating.

Venues are solely responsible for establishing their own accessible seating ticket policies. Availability and type of accessible seating tickets will vary by venue. Some venues sell all or a portion of their accessible seating tickets only through their box office and not through Ticketmaster.

VIP Packages

Kendrick Lamar is offering a VIP experience. Here’s what you can expect:

• KENDRICK LAMAR EXCLUSIVE SEATED MERCH VIP PACKAGE

VIP Package items are subject to change by the Event Organizer.

Accessing your mobile tickets

You can view your ticket details on our website or in the app. The Event Organizer will make the scannable ticket available closer to the day of your event.

This event is using mobile entry, so your phone is your ticket. Download the Ticketmaster app to access and manage your order. Before leaving for your event, we recommend adding your ticket to a digital wallet or viewing your ticket in the app to avoid internet connectivity issues at the venue.

Transferring or selling your tickets

Transfer and resale will both be available for event tickets 72 hours after general onsale. Visit our Help Center How do I transfer my tickets? or How do I sell my tickets? For step by step instructions.

All merchandise, VIP package elements, fan club memberships, and ticket insurance originally purchased or included with the ticket are not transferable. Ticket insurance will not apply to transferred tickets.

You can find the full list of events here.

Presale

See below for all the available presales:

• Linkin Park Underground Legacy Presale: Begins Monday, November 18 at 10:00 AM local time
• Linkin Park Underground Passport Plus Presale: Begins Monday, November 18 at 12:00 PM local time
• Linkin Park Newsletter Presale: Begins Tuesday, November 19 at 12:00 PM local time
• From Zero Album Preorder Presale: Begins Tuesday, November 19 at 12:00 PM local time
• Telekom Prio Ticket Presale: Begins Tuesday, November 19 at 12:00 PM local time
• RTL+ Prio Ticket Presale: Begins Tuesday, November 19 at 12:00 PM local time
• Ticketmaster Presale: Begins Thursday, November 21 at 10:00 PM local time
• Spotify Presale: Begins Thursday, November 21 at 12:00 PM local time

Visit our FAQ How do I get a presale or offer code? for more details on the different types of presales.

Accessible Tickets

Accessible wheelchair tickets can be purchased by contacting our Accessibility Line at +49 (0)30 - 40 818 824. This line is dedicated to assisting fans who require accessible seating.

Venues are solely responsible for establishing their own accessible seating ticket policies. Availability and type of accessible seating tickets will vary by venue. Some venues sell all or a portion of their accessible seating tickets only through their box office and not through Ticketmaster.

VIP Packages 

Linking Park is offering several VIP packages for this tour. Information on these packages can be found here.

All merchandise, VIP package elements, fan club memberships, and ticket insurance originally purchased or included with the ticket are not transferable. Ticket insurance will not apply to transferred tickets.

Accessing your mobile tickets

You can view your ticket details on Ticketmaster.de or in the app.

This event is using mobile entry, so your phone is your ticket. Download the Ticketmaster app to access and manage your order. Before leaving for your event, we recommend viewing your ticket in the app to avoid internet connectivity issues at the venue.

Transferring or selling your tickets

You can sell your tickets from your order. Click or tap the sell button and select the tickets you would like to sell. Visit our How do I sell my tickets? for step-by-step instructions and more information on the process.

While Ticket Transfer may not be available, check back on your order as the Event Organizer may activate closer to the event date.

Presale

• AMEX Presale begins on Tuesday, 19 November at 09:00 AM local time.
• Album Presale begins on Wednesday, 20 november at 09:00 AM local time.
• Telekom/RTL+ Presale begins on Wednesday, 20 November at 09:00 AM local time.
• Ticketmaster Presale begins on Thursday, 21 November at 09:00 AM local time.

Read more about presales in our FAQ: How do I get a presale or offer code?

Accessible Tickets

Accessible wheelchair tickets can be purchased by contacting our Accessibility Line at +49 (0)30 - 40 818 824. This line is dedicated to assisting fans who require accessible seating.

Venues are solely responsible for establishing their own accessible seating ticket policies. Availability and type of accessible seating tickets will vary by venue. Some venues sell all or a portion of their accessible seating tickets only through their box office and not through Ticketmaster.

VIP Packages

Tate McRae is a offering VIP experience. Here’s what you can expect:

• TATE McRAE VIP SOUNDCHECK + Q&A VIP PACKAGE

VIP Package items are subject to change by the Event Organizer.

Accessing your mobile tickets

This event is using mobile entry, so your phone is your ticket. Download the Ticketmaster app to access and manage your order. Before leaving for your event, we recommend viewing your ticket in the app to avoid internet connectivity issues at the venue.

Transferring or selling your tickets

Transfer and resale will both be available for event tickets 72 hours after general onsale. For step by step instructions, visit our FAQ How do I transfer my tickets? or How do I sell my tickets?

All merchandise, VIP package elements, fan club memberships, and ticket insurance originally purchased or included with the ticket are not transferable. Ticket insurance will not apply to transferred tickets.

Transfer and resale will both be available for event tickets 72 hours after general onsale. For step by step instructions, visit our FAQ How do I transfer my tickets? or How do I sell my tickets?

All merchandise, VIP package elements, fan club memberships, and ticket insurance originally purchased or included with the ticket are not transferable. Ticket insurance will not apply to transferred tickets.

You can purchase accessible tickets by calling +49 (0)30 - 40-818-824 (local rate). 
Visit this link for more information on purchasing accessible tickets.

Delivery

Billie Eilish tickets are mobile entry only, which means your phone is your ticket. Mobile ticket barcodes will be available 14 days before your event. For more information regarding our mobile tickets, please click here

Resale

The tour wants to give fans, not scalpers, the best chance to buy tickets at face value. To make this possible, they have chosen to use Ticketmaster Resale. If fans purchase tickets for a show in Europe and can't attend, they'll have the option to resell them to other fans at the original price paid (excl. fee). To help protect the exchange, the tour has requested all tickets be mobile only and restricted from transfer. A valid bank account or debit card within the country of your event is required to sell on Ticketmaster Resale the Face Value Exchange. To learn more about Ticketmaster Resale, please read our Resale FAQ

Ticket Transfer

The Event Organizer allows tickets to be transferred, you’ll see this option available in your upcoming events within your online account approximately 48 hours prior to your event.

Age Restrictions

This event is an all-ages event, and everyone must have a ticket to enter.

Venue Specific Information

Click on your venue from the chart below for venue specific information such as prohibited items, directions and venue policies.

Lady Gaga will perform two shows in Germany in 2025. You can view a list of the venues, locations and dates below. This chart’s information may change, so check the full list of events for the most up-to-date information.

The onsale will begin on Thursday, April 3 at 12:00 PM local time with a ticket limit of 4 during presale and 8 during the general sale.

Events ticketed by Ticketmaster

We reserve the right to cancel your orders and tickets, and to prevent you, without notice, from making future purchases on our site if you try to exceed the posted ticket limits.

Presales

• Telekom Presale: Monday March 31, 12:00 PM – Wednesday April 2, 10:00 AM

Accessible Tickets

Accessible wheelchair tickets can be purchased by contacting our Accessibility Line at +49 (0)30 - 40 818 824. This line is dedicated to assisting fans who require accessible seating.

Venues are solely responsible for establishing their own accessible seating ticket policies. Availability and type of accessible seating tickets will vary by venue. Some venues sell all or a portion of their accessible seating tickets only through their box office and not through Ticketmaster.

Accessing your mobile tickets

You can view your ticket details on our website or in the app. The Event Organizer will make the scannable ticket available closer to the day of your event.

This event is using mobile entry, so your phone is your ticket. Download the Ticketmaster app to access and manage your order. Before leaving for your event, we recommend adding your ticket to a digital wallet or viewing your ticket in the app to avoid internet connectivity issues at the venue.

Transferring or selling your tickets

The Event Organizer hasn’t activated Ticket Transfer or Resale at this time. They may become available closer to the event, so check for updates.

Chris Brown will perform at several shows in Germany in 2025. You can view a list of the venues, locations and dates below. This chart’s information may change, so check the full list of events for the most up-to-date information.

The onsale will begin on April 3, 10:00 AM local time with a ticket limit of 8. The Event Organizer will release the ticket price details when sales begin.

Events ticketed by Ticketmaster

We reserve the right to cancel your orders and tickets, and to prevent you, without notice, from making future purchases on our site if you try to exceed the posted ticket limits.

Presales

• Chris Brown Presale: Tuesday, 1 April – 10:00 AM local time
• Ticketmaster Presale: Wednesday, 2 April – 11:00 AM local time (24h)

Accessible Tickets

Accessible wheelchair tickets can be purchased by contacting our Accessibility Line at +49 (0)30 - 40 818 824. This line is dedicated to assisting fans who require accessible seating.

Venues are solely responsible for establishing their own accessible seating ticket policies. Availability and type of accessible seating tickets will vary by venue. Some venues sell all or a portion of their accessible seating tickets only through their box office and not through Ticketmaster.

Accessing your mobile tickets

You can view your ticket details on our website or in the app. The Event Organizer will make the scannable ticket available closer to the day of your event.

This event is using mobile entry, so your phone is your ticket. Download the Ticketmaster app to access and manage your order. Before leaving for your event, we recommend adding your ticket to a digital wallet or viewing your ticket in the app to avoid internet connectivity issues at the venue.

Transferring or selling your tickets

The Event Organizer hasn’t activated Ticket Transfer or Resale at this time. They may become available closer to the event, so check for updates.