Popular Articles

• About Covid-19 (Coronavirus)

  

   

  This article is regularly updated as soon as new information is available. Further details around this topic are discussed in our online blog.
  
  

  Voucher solution of the German Federal Government

  The federal government has launched a legislative initiative on April 8th, which will be discussed by the Bundestag and Bundesrat presently. The initiative aims to afford event organizers the opportunity to issue a voucher instead of a regular refund for any events canceled, rescheduled or postponed due to the coronavirus pandemic situation and which you are unable or unwilling to attend if there is a new date. We provide information that corresponds to the current draft of this initiative below. If any changes occur, we will update the information accordingly.

  Who is the organizer of my event?

  Ticketmaster is not the event organizer of your event. When you purchase through our service, we act as a mediator or commission agent and direct the ticket purchase between you and the event organizer on your behalf. You can find the event organizer printed on your ticket or on www.ticketmaster.de when you call up the respective event page and click on “Info”. You will find the organizer under the section Promoter Details.

  Is my event covered by the voucher solution?

  This intended arrangement applies to any ticket purchased before March 8^th, 2020 concerning recreational events, i.e., music, sporting, and cultural events. Different regulations may apply to season passes.

  Why a voucher solution?

  The live-entertainment industry is currently in a dramatic situation due to the event bans caused by the pandemic situation. This was the first industry to be affected by the COVID-19 restrictions and will most likely be the last. While events are banned, the income for those artists and organizers is lost. To protect them against insolvency, the German Federal Government has developed the voucher solution. This affords event organizers the flexibility to keep the business running, provide you with an appropriate service, and make sure that you can attend events in the future.

  How does the voucher work?

  The voucher solution of the German Federal Government allows for vouchers to be issued to customers in the amount of the initially purchased tickets instead of a classic refund. The voucher will be redeemable for any available event by the same event organizer. If you have not redeemed your voucher or have credit left on your voucher by Dec 31^st, 2021, you are entitled to a refund of the remaining balance on the voucher.
  If the pending legislation includes a hardship provision (e.g., if the voucher in lieu of a refund is deemed an unreasonable measure due to your personal circumstances), we will accommodate this and offer a refund before the

  How does Ticketmaster help me with this?

  Ticketmaster acts as the mediator between the event organizer and the customer – we are not the event organizer. However, we will do everything in our power to make the voucher solution as user friendly as possible. We are currently developing a tech solution to accommodate content of the pending legislation. If an event organizer decides to use our solution, we will still be your contact. In any case, we will reach out to you via email (after consulting with the event organizer).

  What should I do now?

  If your event has been canceled or rescheduled, you do not need to do anything at the moment. We will reach out to you and inform you about the next steps. Please bear with us – we have to coordinate with each and every event organizer regarding the voucher solution. And don’t forget that we are still waiting on the legislation to be finalized.
  In the meantime, please refrain from sending us your tickets or sending queries to our customer service – we will be in touch. That’s a promise!

  I am worried about the Coronavirus Covid-19 and do not want to attend my event. Can I get a refund?

  If your event takes place and has not been canceled yet, this will have been decided in consultation with the local authorities. In such a case, it is unfortunately not possible for us to offer you a refund.

  Due to the Coronavirus Covid-19 situation, I do not want to participate to that event anymore. Can I make a claim through my ticket insurance?

  The ticket insurance available on our website is offered by insurance carrier Allianz. Please contact Allianz directly.

  What happens if my event is canceled or postponed due to the Coronavirus Covid-19?

  If your event is canceled due to the Covid-19 situation, we will reach out to you to explain the next steps. We will also reach out and explain the procedure if your event is rescheduled for the same reason.

  In any case: You do not need to contact us – we will reach out to you.

  What measures are venues taking to fight the Coronavirus Covid-19?

  You can find more information directly on the website of the respective venue.

  Is there a risk in attending an event?

  Covid–19 is an infectious disease that can result in serious and potentially fatal illness. There is a risk of the transmission of Covid–19 in any environment where people gather. This risk increases in enclosed spaces and with increased numbers of people. The World Health Organisation (WHO) has advised that the elderly and those with underlying medical conditions are more vulnerable. Further information can be found on the WHO’s website: https://www.who.int/health-topics/coronavirus#tab=tab_1.

  Whilst Event Partners should all be adopting enhanced safety measures to help attendees stay safe, the risk cannot be completely eliminated. By attending an event, you assume all risk associated with Covid-19 (unless caused by the negligence the Event Partner and/or their vicarious agents). You must also:                              

  • abide by all government guidance aimed at preventing the transmission of the virus (details of which can be accessed via the following link https://www.infektionsschutz.de/coronavirus-alt/fragen-und-antworten/sich-und-andere-schuetzen.html and
  • follow all directions provided by the Event Partner and their staff members.

  Ticketmaster sells tickets on behalf and in the name or in commission of our Event Partners (including venues) and is not responsible for organising or delivering the events themselves. Ticketmaster does not accept any risk associated with attending an event or otherwise linked to Covid-19 (unless caused by our negligence or our vicarious agents). Please see our terms and conditions for further details.

  What if I have recently been diagnosed with Covid, have Covid-like symptoms, am quarantining/self-isolating or think I might have been exposed to someone who has Covid?

  Please check local health advice for your area and the area where the show is taking place. The latest [national] guidance is published here: https://www.infektionsschutz.de/coronavirus-alt/fragen-und-antworten/sich-und-andere-schuetzen.html

  What is being done at venues to minimise the risk of spreading Covid-19?

  Venues should all be adopting new and enhanced safety measures to help attendees stay safe.  Please refer to the venue’s website for specific information.

   

   

   

• BTS MAP OF THE SOUL – EUROPEAN TOUR 2020

  

  It’s true. You’ve been asking for it, you’ve been wishing for it, you’ve been telling us in every way possible.… Yes, we know you are very much looking forward to knowing when and how tickets for BTS will go on sale. We are aware of it.

  But good things come to those who wait! And while we wait, we wanted to share some advice to help us all hold our nerve.
  
  

  Update:
  General Info Blog
  ARMY Presale

  
  Update your profile information

  The first and most important step, your Ticketmaster account. If you have an account already, double-check your account details – your profile, contact information and most importantly your address.

  If you don’t have an account with either Ticketmaster sign up for one now!

  
  Don’t forget your password

  It is crucial to remember your Ticketmaster password before the date the sale begins. That way you won’t lose a single second!

  You might have forgotten it… And then you will be in a hurry! Verify you remember it correctly, and if you don’t, just change it into an easier one for you to remember. Where can you do all this? It’s easy:

  Request a new password by clicking “Forgot Password?” The system will automatically send a temporary password. Type it manually! Just as it appears on the e-mail. You may then change it to one of your choosing.

  The first step is completed!

  
  Which are the official sale and information channels?

  Don’t panic! We know it might be confusing. Who can we ask for the ticket prices? Who do we tell that we want BTS VIP tickets? And the most important of all… WHERE DO I BUY TICKETS? It’s extremely important to know what the official channels are, to get both real information and to purchase legitimate tickets.
  
  

  Which are the official channels?

  • Big Hit Entertainment
  • BTS themselves
  • Live Nation (promoter)
  • Ticketmaster (official ticketer)

  If you find tickets through websites other than the above mentioned… Don’t bite! You may only purchase legitimate tickets through the authorized BTS channels.
  
  

  Connectivity

  Check your connectivity. It’s something Jimin always, always, always does before getting tickets. Do you have enough battery? A good internet connection? Is your browser up to date? PERFECT. You are ready technology-wise.

  It’s ok if more than one device is connected to the same Wi-Fi: it may slow your internet connection down, but the important thing is for you to use just one device (the one you trust the most) and hold your nerve until the end.

  
  But watch out!

  Don’t even think about using your tablet, cell phone and computer AALLLLL at once, just to check which one of them is faster to purchase your tickets. It won’t make you faster in the virtual queue. On the contrary: each device you add to the virtual queue will make you queue yourself! So, choose the device which never lets you down and be patient.
  
  

  Access the sale right on time

  You don’t need to be half an hour early, and you shouldn’t be a minute late. The virtual queue may be activated if it detects a high volume of fans connected to the ticketing website, and you will start in the queue at the exact time the tickets go on sale. Hold your horses!
  
  

  What to do when you are in the queue

  Once you are in the virtual queue, just chill! Think about J-Hope. We know your nerves get hold of you, but don’t forget this: DON’T HIT F5.
  Don’t refresh while you are in the virtual queue, if you do you will lose your place in it and you will go back to the beginning of the whole process. Patience, patience, we must have hope. You are well aware that there are thousands and thousands of ARMYs like you eager to see BTS. Keep calm and don’t lose sight of your objective.
  
  

  Use just one browser

  V wouldn’t risk it! He wants to see you in July in Berlin! So you’d better be sensible and, as we mentioned with the devices, just use the one browser during the purchase process. Avoid trying to have to parallel purchase processes with different browsers because you may experience problems, and we don’t want problems!
  
  

  Once you have your tickets, relax

  You have your tickets. You have entered your card number, you have paid for them. Ok, let’s stay calm. They may take a while to appear in your Ticketmaster account or the confirmation email may take a few minutes to arrive.

  But don’t suffer! You will have the e-mail when the purchase is finished and the tickets will be in your Ticketmaster account too, in “My tickets/My orders” area. If many ARMYs are purchasing at once, it may be a little slower to send all the confirmations. Don’t forget to check your spam folder just in case your email arrives in there. But be patient.

  
  As soon as we have newer information you will find them on our BLOG.