To find more information about errors, select the dropdown that most closely matches your experience.
Before re-attempting your purchase, check your account. If an order was placed, the order status will appear on the page just after you sign in. Only re-attempt your purchase if you don’t see your order or receive a confirmation email.
To prevent errors in the future, try these tips:
- Don’t use multiple devices, browsers or tabs at the same time. This is bot-like activity and may result in you being blocked. If you signed on with multiple devices or browsers, sign out from them, clear your browser's history and cookies and then sign into one device again.
- Don’t use large public wifi networks such as those available at a coffee shop or workplace. You can use your carrier's data network instead of a wifi connection.
- Never share links with friends.
Review the list below for the error you experienced. It may not apply to your exact error, so please follow the instructions provided to you within the error message when possible.
You’ll need to retry your card information, try a different payment method or contact your financial institution if you get any of the following errors:
- Your Payment Provider Has Declined This Transaction
- Payment Declined Due to Invalid CVV
- We Are Unable to Process Your Request
- Your Payment Provider Has Declined This Transaction
- Payment Declined Due to Incorrect Expiration Date
- An Error Has Occurred
You’ll need to select new seats or complete your purchase without unavailable items:
- Time’s Up
- Something Went Wrong
- This Page Has Expired
- Payment Has Failed
- Parking No Longer Available
- Extra Item No Longer Available
If you’re still having trouble, try disconnecting and then reconnecting to your Internet provider, then resubmit your purchase.
API Error
You can resolve this by:
- Clearing the app cache
- Uninstalling and reinstalling the app
- Using our mobile site instead of the app
Blocked, forbidden or 403 error message
These errors mean that you've been temporarily blocked from buying tickets because you may have refreshed your browser too frequently. Our system thinks you’re a bot, an automated program trying to scoop up tickets, and we automatically block bots! In most cases, it’s only temporary so try again later.
Cookies and Graphics
Your browser must be set to accept cookies and graphics in order for you to purchase tickets from Ticketmaster because it allows the site to place your ticket information in your computer's temporary memory.
VPN, Apple Private Relay & Other Proxy Servers
Some online service providers use a device called a proxy server which saves copies of sites on their server rather than connecting users to the Internet or the specific site requested. Using a proxy server might prevent you from purchasing tickets because you need to access our ticketing system directly. Contact your Internet service provider to learn if you’re accessing the Internet by using a proxy server.
Additionally, you may inadvertently trigger an error if your VPN, Apple Private Relay or other software makes it look like you’re using multiple IPs. We recommend clearing your cookies in your web browser, turning off VPNs, Apple Private Relay or other proxy servers.