If the Event Promoter is allowing refunds, the person who purchased the tickets directly from us will be refunded. If your ticket was transferred to you, you didn’t purchase it directly from Ticketmaster.
If you purchased a ticket from some other source (i.e., not through the Ticketmaster site), and that ticket was then transferred to you, you’ll need to reach out to your original point of purchase for any available refund options.
Please see our Purchase Policy for more information.