You can use ticket transfer for most events, but some have rules and restrictions. If ticket transfer isn’t eligible, you'll receive a message that the event promoter hasn’t activated the feature when you select the transfer button.
The option may not be available for one of the following reasons:
- The event promoter doesn't offer Ticket Transfer yet
- The artist or event promoter turned Ticket Transfer off for that event/section
- The event was canceled (ticket buyers are automatically refunded)
- The event has already happened
- The tickets have a different delivery method than eTicket or mobile ticket
- Additional items (e.g. parking, accommodation, VIP packages etc.) purchased together with the ticket cannot be transferred
Add ons such a merchandise, VIP package elements, fan club memberships, parking tickets, ticket insurance originally purchased or included with the ticket are not transferable. Ticket insurance will not apply to transferred tickets.
To prevent errors, try these tips:
- Turn off your VPN, Apple Private Relay and other proxy servers when transferring tickets
- If you’re signed into multiple devices, browsers, or tabs, or you’re trying to transfer while using public Wi-Fi, you might run into some errors. Make sure you clear your history and cookies and try again
If you still need help, contact Fan Support.