Depending on the event and the delivery method you selected at checkout, you may have a few options to access your tickets. To get started, you'll want to visit your Ticketmaster Account and locate your order to see which delivery option was chosen.
Resale tickets may take up to 24 hours for your order to appear in your account.
Finding your delivery method
To find your chosen delivery method, follow these steps:
-
- Sign into your Ticketmaster Account
- Find your order in My Tickets
- Under your ticket details, view the Delivery Method section
-
- Sign into your Ticketmaster Account
- Find your order in the Upcoming Events section
- Under your ticket details, view the Ticket Delivery section
A guide to delivery methods
Having a Mobile Only ticket is the easiest and safest way to access events.
If the event is Mobile only, then don’t forget your phone — it’s your ticket and way into the event. Mobile tickets cannot be printed.
For certain events, the QR code for your tickets will become available closer to the event date. For more information, visit our Help Center Why can't I access my mobile tickets yet?.
We send the tickets to your email and to your Ticketmaster account. Download the Ticketmaster app or sign in to your account on ticketmaster.de to access the eTickets. You can show the tickets directly on your mobile phone at the venue, or print them out.
To collect tickets held at Will Call, the cardholder needs to bring the order number and a valid photo ID.
Your tickets will be delivered via express post on the next working day, provided both the order and payment are received before 2 p.m. (Monday to Friday). Delivery will be made directly to you or an authorized representative. All tickets are automatically insured during delivery.
You’ll get your tickets within 10 business days. This delivery method doesn’t allow online shipment tracking.
Your tickets are sent through a courier service. You’ll be sent the tracking number through email as soon as the tickets are received by the courier service.
Your tickets will be delivered through courier, either directly to you or to an authorized recipient. They are automatically insured during transit. As soon as the courier receives the tickets, you’ll receive an email with the tracking number.
Your tickets will be delivered through courier, either directly to you or to an authorized recipient. They are automatically insured during transit. As soon as the courier receives the tickets, you’ll receive an email with the tracking number.
Your tickets will be sent to you within two to four business days. The tickets are automatically insured during delivery.
Your tickets are ready for pickup at the box office at the day of the event.
Please bring the order confirmation and your ID card with you.