How do I verify my account by phone and email?

To enhance your experience and fight against malicious technology, we’re asking you to verify your email and phone number as an extra layer of protection against bots and other abuse. By delivering a code directly to your email and mobile phone, we decrease the opportunity for suspicious users to create Ticketmaster accounts.

Verifying your account

Verify by Email

1. When you create an account, or add an email to an existing account, we’ll ask you to provide an email that you own.
2. Sometimes, it can take a few minutes for the email with your one-time code to arrive on your phone.
3. Return to your verification screen and enter the code to continue.

Verify by Phone

1. When you create an account, or add a phone number to an existing account, we’ll ask you to provide a number that receives texts or SMS messaging.
2. Sometimes, it can take a few minutes for the text with your one-time code to arrive on your phone.
   Return to your verification screen and enter the code to continue.
3. Your verification code is unique. It changes each time you verify a new phone number or you request a new code.

Using your code

Your verification code is unique. It changes each time you verify a new email address or phone number or everytime you request a new code.

I get an error message informing me that my phone number is not accepted or supported, but I know my number is valid. What should I do?

Only mobile carrier or landline phone numbers are accepted. Additional methods like payphones, pagers, Google Voice or Voice over Internet Protocol (VoIP) are not accepted or supported. If you’re still having trouble, please contact Fan Support for help.

What should I do if my verification code has expired?

If your verification code has expired, you can request a new code from the verification screen. Remember, the verification code is unique and will change each time you verify a new phone number or request a new code.

What should I do if I haven’t received an email or a text message showing my verification code?

You can request a new code from the verification screen. If you're still having issues, try these helpful tips:

• Refresh your screen and enter the code again
• Check that Do Not Disturb mode is not enabled on your phone
• Enable roaming and ensure data is covered by your plan if you're travelling
• Restart the device and then have the code resent to you
• Check to see if your email or phone number was entered correctly

For more help, please contact Fan Support.