You can find all the information available so far on the subject of Covid-19 (coronavirus) on our blog.
I’m worried about Coronavirus COVID-19. Can I get a refund?
If your event is due to take place this will have been decided in consultation with the local authorities and, therefore, unfortunately you’re unable to get a refund.
I’m worried about Coronavirus COVID-19. Can I make a claim through my ticket insurance?
You will need to discuss this with Allianz directly. Allianz provides the ticket insurance available on our websites.
What if my event is cancelled or postponed due to Coronavirus COVID-19?
If your event has been cancelled, we’ll be in touch to confirm when your refund will be processed and what action you need to take. You don’t need to contact us.
We’ll also get in touch if your event is postponed.
Please note: You don’t need to contact us, we will inform You.
What is being done at venues to ensure prevention of Coronavirus COVID-19?
Please refer directly to the venue’s website for more information.