If your event had been canceled or rescheduled, you naturally have the option to return your tickets within the rules of our Terms. If you have purchased your tickets on our ticket hotline or on our website, please do the following: Download our ticket refund form and fill it out. If you have purchased paper or Collector-Tickets, please send the ticket with the refund form to the following address:
With eTickets, please scan the ticket refund form and send it by email to firstname.lastname@example.org.
After the documents have been received they will be checked and then processed.
Please note that the refunding is a manual process and therefore can take some time.
Further information to the process of refunds:
- Since the refunding is not an automatic process, we definitely first need the tickets returned before we can refund the ticket price.
- The refund usually follows the same method as the payment method.If e.g. the tickets have been purchased with a credit card, which is no longer in use, you must specifically mention that in the return form.
- Please note that if the event has been rescheduled, a refund can only be made before the new date. Ticket refund requests, which arrive after the new date has passed will not be refunded.
If you have purchased the tickets at one of our outlets, please contact them directly for a refund. A refund from Ticketmaster is not possible in such cases.