Normally you receive your order within two working days. In exceptions it can take a few days longer, if for instance there are extreme weather conditions, increased security measures at airports, or similar things that can hinder shipment. The delivery option Express can ensure you receive your Tickets from one day to the other.
Therefore, if you should need the Tickets quickly, we suggest to choose the Express option. Maybe your order was delivered in your neighborhood. This isn't untypical and your tickets might be next door with a friendly neighbor. If your order hasn't arrived after seven days, please contact our customer service under +49 (0)30 – 40 818 824 (local rate)*.
*Mo-Fr 8am-10pm, Saturday, Sunday, and Bank Holidays 9am-8pm