In rare cases there can be a delay in the transfer of the online payment options Sofortüberweisung and Giropay, in which case a payment can be made but no order is made. If you booked and bought tickets online, but haven't received an order confirmation within 60 minutes (also not in the spam folder), please contact customer support.
Articles in this section
- What is 3D Secure 2.0?
- Why is my name on the eTicket?
- Why can't I pay with a money transfer?
- Why can't I choose the eTicket option?
- Which payment options do I have?
- Which delivery options are there?
- When I order tickets for different events, do I have to pay the shipping fees twice?
- What is an eTicket and how is it delivered?
- What is a Collector-Ticket?
- My tickets haven't arrived yet, what can I do?