In rare cases there can be a delay in the transfer of the online payment options Sofortüberweisung and Giropay, in which case a payment can be made but no order is made. If you booked and bought tickets online, but haven't received an order confirmation within 60 minutes (also not in the spam folder), please contact customer support.
I paid for my tickets, but don't have the order on my account. What should I do?
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