If your event has been postponed or canceled, you can of course return your tickets in accordance with our General Terms and Conditions. If you purchased your tickets via our ticket hotline or website, please proceed as follows:
Download our ticket return form and fill it out. If you have purchased paper or collector tickets, please send them together with the return form to the following address:
Ticketmaster GmbH
Alt-Moabit 60
10555 Berlin
For eTickets, it is sufficient to scan the ticket return form and send it by email to info@ticketmaster.de.
After receiving your documents, the process will be checked and processed. Please note that the refund is a manual process and may therefore take some time to process.
Further information on the refund process:
As refunds are not an automatic process, we will definitely need a ticket return from you before we can refund your ticket money.
Refunds are usually made to the payment method used at the time of purchase. If you paid for your tickets with a credit card that is no longer valid, for example, please make a clear note of this on the ticket return form.
Please note that refunds for rescheduled events can only be made up to the new date. Unfortunately, tickets returned to us after the new date can no longer be refunded.
If you have purchased your tickets from one of our ticket agencies, please contact the relevant ticket agency directly regarding your refund request. A refund via Ticketmaster is not possible.
Translated with DeepL.com (free version)