My Event was cancelled or rescheduled. What should I do? All needed information regarding our refund process for cancelled or rescheduled events you will find here. If you have problems or questions please contact our customer service. Related articles About Covid-19 (Coronavirus) How do I receive information for cancelled or rescheduled events? Can I cancel, change, or return my tickets after ordering them? Thanks for your submission Why can't tickets be traded or returned?