My Event was cancelled or rescheduled. What should I do? Follow All needed information regarding our refund process for cancelled or rescheduled events you will find here. If you have problems or questions please fill out our contact form. Related articles How do I receive information for cancelled or rescheduled events? Can I cancel, change, or return my tickets after ordering them? Why can't tickets be traded or returned? My tickets haven't arrived yet, what can I do? Why can't I choose the eTicket option?