Before payment can be made, our payment processor performs checks to authenticate the information provided at the time of listing. This helps us prevent fraud.
If you encounter any issues during these checks, we may ask you for some documentation to verify the information provided, in accordance with "KYC" (Know Your Customer) requirements. If this is the case, we will send you an email from no-reply@ticketmaster.de to let you know and you can upload the documents in your account by clicking on your "Seller Profile".