If you cannot sign in to your account, please follow these steps:
- Check your internet connection.
- Make sure you are using the right combination of registered email address and password.
(As part of the switch to the global account, you may be asked to change your password and to verify your account via email and by adding a phone number - here's how you verify your account by phone.) - Please make sure that you are not using an anonymized VPN or a proxy server when accessing www.ticketmaster.de.
- It may help to delete the cache/cookies in your browser for www.ticketmaster.de or to switch to a different browser entirely. Please accept all cookies when accessing www.ticketmaster.de.
- If you have requested a new password, please note that these temporary passwords are only valid for 30 minutes each.
- If you are still unable to access your account, please provide complete, detailed screenshots of any error messages and fill out the contact form with the topic "Help Accessing 'My Account'".