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Cancelled or Rescheduled Events

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If your event had been canceled or rescheduled, you naturally have the option to return your tickets within the rules of our Terms. If you have purchased your tickets on our ticket hotline or on our website, please do the following: Download our ticket refund form and fill it out. If you have purchased paper or Collector-Tickets, please send the ticket with the refund form to the following address:

Ticketmaster GmbH
Alt-Moabit 60
10555 Berlin

With eTickets, please scan the ticket refund form and send it by email to info@ticketmaster.de.

After the documents have been received they will be checked and then processed.

Please note that the refunding is a manual process and therefore can take some time.

Further information to the process of refunds:

  • Since the refunding is not an automatic process, we definitely first need the tickets returned before we can refund the ticket price.
  • The refund usually follows the same method as the payment method.If e.g. the tickets have been purchased with a credit card, which is no longer in use, you must specifically mention that in the return form.
  • Please note that if the event has been rescheduled, a refund can only be made before the new date. Ticket refund requests, which arrive after the new date has passed will not be refunded.
If you have purchased the tickets at one of our outlets, please contact them directly for a refund. A refund from Ticketmaster is not possible in such cases.
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After we have received your returned tickets, the process is first checked. After a successful first check the order is canceled by our employees and the ticket price at original payment is returned automatically to the credit card used for the purchase. If you aren't the person who initially bought the ticket, you need a written refund request with your bank information. If the payment had been made by bill, money transfer, or with Giropay you will receive the refund, due to automatic processes and different bank processing times, usually after about 14 days. If we have any questions or issues from our side, we will naturally try to contact you.
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As soon as we receive news from the promoter that an event was cancelled or rescheduled, we will inform you ASAP by email or telephone. Generally you should inform yourself before the event about any changes. Places to check would include the website of the artist, of the promoter or the daily news. Please note, that Ticketmaster does not take responsibility for any charges for hotels or travel if the event is cancelled or rescheduled. If the event is cancelled or rescheduled, we will reimburse you the ticketprice according to our Terms.
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