Type your question or search word
Search Tips

As you could use a single word or group of words for the subject you would like to perform search, you can also ask questions. Frequently Asked Questions search system is supported by the Natural Language Processing technology, it intends to provide you the most appropriate answers related to the issue you are searching.

Please, try to use explanatory expressions and try ask clear questions when you are performing the search as much as possible. For example; such as, “What are the payment terms?” or “Can we buy tickets by instalments?”

If you think that the answer you have found is not sufficient, you can fill in the form when it appears when you answer the question of “Is this answer sufficient for you?” as “No” and you can reach us in order to receive more detailed answer. Customer Relations officials will contact in the shortest time possible.

As soon as your order has been received, an automated processes makessure that your tickets are first blocked for you, and then as printed. An order is therefore in its own closed cycle and can not be changed for security reasons. As soon as a ticket is printed, it is considered as sold to the specific customer. Therefore we can't accept any cancellations, changes, or additional wishes for tickets. Ticket orders fall under the distance selling law. § 312 b paragraph 3 No. 6 of the German Civil law rules, that the law on contracts for completion of services in the area of recriational activites, which includes concerts, doesn't apply.

Therefore the orders are freed from the two week cancellation and return policy. If you should not be able to attend the event, you can sell the tickets on the Ticketmaster Resale Website. Click here if you want to find out more. Please note that you should double check all the information before finally booking your tickets. Please visit our Terms for any further information.  
Was this answer helpful?
Thank you. Your feedback is important for us.
If you are not satisfied with these answers, you may continue searching or contact us.
Powered by inbenta