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Availability of Tickets

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It can always be the case, that the event is sold out when you want to purchase your tickets. Another option can be that the event is being processed by our system, because we e.g. are adding more seats. In such cases tickets can't be ordered at that moment.

Please check again later to see if the tickets are available again. If the tickets aren't available for a longer period of time, the event is probably sold out, or under system adjustment maintenance. If you should still have questions about a certain event, feel free to contact our customer service line under +49 (0)30 – 40 818 824 (local rate)*.       

*Mo-Fr 8am-10pm, Saturday, Sunday, and Bank Holidays 9am-8pm

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We constantly aim to offer a broad variety of events. If you can't find an event, try in checking our website regularly. We constantly expand our offers. Therefore it can happen that we might later add the event you are looking for. You can search through all of our current offers on our homepage with the search option. Furthermore the information of each event, like the price range of the available tickets, the date the ticket sale begins, and the possible delivery options is displayed.
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It is possible, that at the time you order your tickets certain seats were reserved, but the time frame wasn't met and they are then up for sale again later, which is why you didn't see them as available. Unfortunately we can't predict or influence when or how much this will happen. Please note that we can't accept any trade requests related to better seat options. Therefore make sure you are satisfied with your seats before ordering them.
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We receive the information about when a presale starts for a certain event from the promoter. The presale can only start when they have released the event and the seat numbers. In rare cases there can be short term changes. Therefore it can happen, that even though there was a set date for an event's presale, we might not be able to sell the tickets yet.

In such cases please regularly check our website to see if there were any changes in the availability of the event. You can also find current information over Facebook, Twitter, and our newsletter, please click here to subscribe.

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If you are interested in a specific event or an artist you can subscribe to our Ticketfirst-Newsletter, and you will receive information about upcoming event dates and will receive a reminder for presales and sales shortly beforehand. To subscribe to the Ticketfirst-Newsletter, visit the page of the specific artist. Enter the name of the artist in the search bar and add your email address into the designated area. Please note that we don't offer ticketfirst for every event.
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We always try to provide handicapped seats. Many venues and promoters usually only will sell tickets directly to disabled people. If you shouldn't find an option for these special seats during the booking process, we advise you to do the following:
  • Please check the event information for the specific event. Very often there is a special number where one can call to order handicapped seats.
     
  • If there isn't a number for handicapped people in the event information, please contact our ticket hotline under 01806-999 0000 (0,20€/Call incl. tax, mobile network max. 0,60€/Call incl. tax). Our colleagues from the ticket hotline can help you more in such cases.
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We constantly work on keeping the information on our website up to date and add new information on upcoming events asap. Any big announcement will usually be on our home page, which is why it pays off to regularly visit our page! Furthermore you can sign up here for our newsletter, which will inform you about all the important events via email. If you are interested in a specific event or artist, you can subscribe to our Ticketfirst-Newsletter. Have you heard of our Ticketmaster-Blog? Here you can find all the important information and background information to our events. All news and event info can also be found on our Facebook, Twitter , and Instagram pages. It's definitely worth checking out!
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At a presale, tickets are offered to a specific group of customers before the general ticket sales start. Often the presales are offered to fanclub members, to people who have previously purchased tickets, or to customers of large companies, e.g. American Express.

Everyone who is eligible to participate in this presale usually receives an Email with a password or an access link. This link is usually set up by fanclubs or the event promoters, which is why we don't have access to the passwords or links. Any questions relating to this (e.g. password not working) need to be directed to the people who set up the link. We usually can't give out passwords again or resend links.

If you are interested in the presale of a specific artist we advise to keep an eye on their website and social media. You can also get information on presales on our Ticketmaster Facebook pageand from ourTwitter account. Please note that the number of tickets available at each presale is usually very small. Having access to a presale doesn't guarantee that you will be able to get any.

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The number of tickets that we have for a presale is usually very limited. Therefore we don't always have tickets from every price group or the best seats available. The advantage of a presale is to be able to purchase tickets for an event before many other can. Especially for very popular events this increases your chances of getting tickets, since less people have access to those tickets than in the actual ticket sale. This doesn't mean that the best seats will be available during the presale. Please note, that we can't accept any trade requests for better seats during the official ticket sale. Therefore make sure that you are happy with the seats before finishing your ticket order.

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We sell tickets for many events that have a high demand for tickets. Getting tickets for these events isn't just luck. There are several tips which can increase your chances for popular events.
  1. Create a Ticketmaster Account before the ticket sale starts! This will save you time from registering and entering your address and will save you from typos in your name or address while booking.
  2. Double check the information on your Ticketmaster Account! Do you still remember your password? Is your address still up to date? You should clear such questions before the ticket sale starts.
  3. Don't log in on several browsers. Ulitmately it will not increase your chances to get tickets, if you are logged in on your account on several browsers. This can actually lead to you loosing your tickets that are on hold since our system only allows one order at a time.
  4. Choose in advance what kind of tickets you want. It's often useful to choose before the ticket sale starts whether you would like to sit or stand at the event. Furthermore we sell VIP Packages at many events, rather than just normal tickets. If the ticket categories are made public before the ticket sale starts, you can definitely find them on our website or on our Facebook or Twitter accounts.
  5. Open the event page when the ticket sale starts. There is no waiting list for opening the page in advance. Furthermore it can hapen, that even though you click refresh, your browser doesn't show the updated page correctly. If you have visited the event page, you should make sure to delete all cookies from your browser cache to avoid any potential issues refreshing the page. Then go on to the event page at the actual beginning of the sale to get into the waiting list correctly.
  6. Don't refresh the page in the waiting list! If there are many people on our page, we start a waiting list. If you refresh your page, you will lose your spot and will be put last in line again.
  7. Stay infromed! Inform yourself on the start of the ticket sale on our website, on Facebook, on Twitter, and our Newsletter. For some events we offer our Ticketfirst-Newsletter service and will remind you about when the ticket sale starts via email.
If you follow these tips, you will increase your chances to get coveted tickets for events. We're crossing our fingers for you!
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For many events there is an option to get reduced tickets for certain groups. Whether there is a discount and how much it is, is solely dependent on the promoter. Please understand that we have absolutely no influence on the decision. If there are any discounts for certain events, one can see them after choosing seats. After choosing your seats, simply mark the appropriate price category. Please note that we can't trade tickets that have been ordered already at the normal price to the reduced price. Generally one needs to show proof of discount (e.g. student ID, handicapped pass, etc.) at the entrance. For this reason, please make sure you meet all of the requirements.
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